F.A.Q.
Frequently Asked Questions

1. What types of doctors do you have? Internal Medicine, Family Practice, General Practice, OB/Gyn, Pediatrics, ARNPs and Dentists.

2. What days and hours are you open? Monday through Thursday:
7:30 a.m. to 5:30 p.m.
Friday: 7:30 a.m. - 5:00 p.m.
Saturday: 7:30 a.m. to 12:00 noon (all centers except Wauchula Just For Her)

3. Do I need to have an appointment? Appointments are preferred, but are not necessary for urgent medical needs. If you would like to be seen without an appointment, please call or stop by the center. Often, we are able to work you in between scheduled appointments. You will be able to see the first provider available. Patients with appointments will be seen first, except in situations of medical urgency. To better serve all of our patients, we ask that you please notify the Center if you are unable to keep an appointment.

4. Do you have a pharmacy?
Yes. There is a full service pharmacy in the Avon Park Center Monday-Friday. The pharmacy closes for lunch from 12:30 to 1:30 p.m.

5. Do you have dentists?
Dental services are open in the Avon Park Center. Dental Services will be provided in Frostproof early 2006. Plans are underway to construct a dental wing in the Wauchula Center during 2006.

6. What insurance do you accept?
Other Third Party Private insurance, Medicare, Medicaid, Workers Comp, county-specific plans, and select managed care plans.

7. What is the cost for a visit?
The minimum fee is $15. Our health centers serve all who seek our care regardless of ability to pay. Our centers rely on subsidies from federal, state and local governments to help cover the cost of services furnished to the uninsured. No individual or family is turned away or denied medical care because of income.

8. What do you mean by the Sliding Fee Scale?
The patients not covered by public or private insurance are charged based on their verified ability to pay using a sliding fee scale based on income. This scale is developed using the federal poverty guidelines released annually.

9. Do you have bilingual staff (Spanish)?
Yes, CFHC employs a culturally-diverse workforce. There is also a translation line available for other languages.

10. What services do you provide?
CFHC’s health centers provide comprehensive primary and preventive health services including:? physicians, mid-levels, dental, nurse, lab, X-ray, pharmacy (in Avon Park), obstetrics, child and adult medicine, as well as specialty and inpatient referrals and follow up.
 Importantly, our health centers integrate the delivery of primary care with aggressive outreach, education and counseling, translation and other social services.
 CFHC’s programs are designed to ensure that patients have access not only to medical treatment, but a continuum of coordinated care and vital support services that can lead to positive health outcome and healthier behaviors and lifestyles.

11. Specialty services not immediately available at CFHC are leveraged through a referral network.
Access to primary health care services begins with the patients entering into a comprehensive primary health care system addressing all life cycles with credentialed providers (physicians and nurse practitioners). Such care includes access to enabling services that encourage patients to seek primary and preventive care on a regular basis. The delivery of primary care integrates with extensive outreach, education and counseling, and translation.

12.I am from out of-state; can I use your pharmacy or lab?
To use CFHC’s services you will need to register as a patient.

13.Which hospitals are your doctors affiliated?
Sebring
 - Florida Hospital Heartland Division
 - Highlands Regional Medical Center
Lake Wales
 - Lake Wales Medical Center