To help each patient meet all of their health care needs, the health center model goes beyond the primary and preventive health services to also include enabling services. Enabling Services break down barriers to care.
The PCMH Navigator team provides Enabling Services, such as outreach, interpretation, transportation, case management, health insurance eligibility and SNAP assistance, health education, LIHEAP and WIC referrals, housing assistance, employment and education counseling and information for food bank/meals. In addition they provide leadership, education and resources to encourage healthy habits within the community. As the frontline public health workers, our navigators have an unusually close understanding of the community we serve and therefore are trusted members of our team. The trusting relationships enable the PCMH Naviagtors to serve as a liaison between health and social services and the community, facilitating access to services and improving quality and cultural competence of service delivery.
For more information on Enabling Services, contact Director of Enabling Services, Ermelinda Centeno at
863-292-4280 ext. 6042 or at firstname.lastname@example.org.
Contact your local PCMH Navigator:
Avon Park | 863.452.3008
Dundee | 863.419.3330 Ext. 2018
Frostproof | 863.635.4891 Ext. 1005
Hardee | 863.767.0696 Ext. 5516/5522
Lake Wales | 863.678.4360 Ext. 6624
Lakeland | 863.413.8600 Ext. 5002/5010
Mulberry | 863.425.6200 Ext. 1514
Wauchula | 863.767.0696 Ext. 4017
Winter Haven | 863.292.4280 Ext. 6004
Winter Haven Women and Children | 863.229.7950 Ext. 4524