What is a Call Center?

 

A call center is a physical place where customer and other telephone calls are handled by an organization.

 

Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls.

 

A call center is a centralized office -- or facility -- that is equipped to handle large amounts of customer telephone requests for an organization. A call center handles all telephone communications with new and existing customers.  A call center facility provides ample workspace for a large number of employees, typically referred to as "call agents," to administer telephone-based communications with customers.