To help each patient meet all of their health care needs, the health center model goes beyond the primary and preventive health services to also include enabling services. Enabling Services to break down barriers to care.
The PCMH Navigator team provides Enabling Services, such as outreach, interpretation, transportation, case management, health insurance eligibility, and SNAP assistance, health education, LIHEAP, and WIC referrals, housing assistance, employment and education counseling and information for food bank/meals. In addition, they provide leadership, education, and resources to encourage healthy habits within the community. As the frontline public health workers, our navigators have an unusually close understanding of the community we serve and therefore are trusted members of our team. The trusting relationships enable the PCMH Navigators to serve as a liaison between health and social services and the community, facilitating access to services and improving quality and cultural competence of service delivery.
For more information on Enabling Services, call 866.234.8534.