Frequently Asked Questions


What types of doctors do you have?
Internal Medicine, Family Practice, General Practice, OB/GYN, Pediatrics, APRNs, and Dentists.


What days and hours are you open?
Visit our Locations page for a complete listing of services provided and hours of operation.


Do I need to have an appointment?
Appointments are preferred but are not necessary for urgent medical needs. If you would like to be seen without an appointment, please call or stop by the center. Often, we are able to work with you in between scheduled appointments. You will be able to see the first provider available. Patients with appointments will be seen first, except in situations of medical urgency. To better serve all of our patients, we ask that you please notify the Center if you are unable to keep an appointment.


Do you have a Pharmacy?
Yes. We have a full-service pharmacy in the majority of our locations. We also have a Specialty Pharmacy located at our Winter Haven site. Please visit our Locations page to see which conveniently located centers have pharmacy services and visit our Pharmacy page to view more details on our pharmacy services.


Do you have Dentists?
Dental services are currently available in the Avon Park, Frostproof, Lake Wales, Hardee, Wauchula, and Winter Haven Women and Children's Centers.


What insurance do you accept?
Other Third-Party Private insurance, Medicare, Medicaid, county-specific plans, and select managed care plans.


What is the cost of a visit?
The minimum fee is $25. Our health centers serve all who seek our care regardless of ability to pay. Our centers rely on subsidies from federal, state, and local governments to help cover the cost of services furnished to the uninsured. No individual or family is turned away or denied medical care because of income. All patients are charged based on their verified ability to pay using a sliding fee scale based on income. This scale is developed using the federal poverty guidelines released annually.


Do you have bilingual staff (Spanish)?
Yes, CFHC employs a culturally-diverse workforce. There is also a translation line available for other languages.


What services do you provide?
CFHC’s health centers provide comprehensive primary and preventive health services including physicians, mid-levels, dental, nurse, lab, X-ray, pharmacy (in Avon Park), obstetrics, child and adult medicine, as well as specialty and inpatient referrals and follow up.


Importantly, our health centers integrate the delivery of primary care with aggressive outreach, education and counseling, translation, and other social services.


CFHC’s programs are designed to ensure that patients have access not only to medical treatment but a continuum of coordinated care and vital support services that can lead to positive health outcomes and healthier behaviors and lifestyles.


Specialty services not immediately available at CFHC are leveraged through a referral network.
Access to primary health care services begins with the patients entering into a comprehensive primary health care system addressing all life cycles with credentialed providers (physicians and nurse practitioners). Such care includes access to enabling services that encourage patients to seek primary and preventive care on a regular basis. The delivery of primary care integrates with extensive outreach, education and counseling, and translation.


I am from out-of-state; can I use your pharmacy or lab?
To use CFHC’s services you will need to register as a patient.


Which hospitals are your doctors affiliated with?

Florida Hospital Heartland Division
Winter Haven Hospital
Lakeland Regional Medical Center


Do you accept nurse practitioner students for preceptorships?

Yes, we do!  It is dependent on availability and is not guaranteed. When inquiring, please include your name, the name of your school, a copy of a blank contract from your school as well as any other paperwork your school requires, the date you are interested in starting, and which specialty you are needing. We have adult & family medicine, women’s health, and pediatrics. Click here to have a CFHC representative contact you.